Shipping & Returns

At Coventra, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

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1. Return Window

You have [e.g., 30 days] to return an item from the date you received it. If [30 days] have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

 

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• It must be unused and in the same condition that you received it.

• It must be in the original packaging.

• You must provide a receipt or proof of purchase (such as your order confirmation email).

(Note: Certain types of goods are exempt from being returned, such as downloadable digital products, custom-made items, or gift cards.)

 

3. How to Initiate a Return

To start a return, please contact our support team at support.coventra@gmail.com. Please include your order number and a brief explanation of the reason for the return.

If your return request is approved, we will send you detailed instructions on how and where to send your package.

⚠️ Important: Items sent back to us without first requesting a return will not be accepted.

 

4. The Refund Process

Once we receive your returned item, we will inspect it and notify you via email that we have received it. We will also inform you of the approval or rejection of your refund.

• Approved Refunds: If approved, we will initiate a refund to your original method of payment.

• Processing Time: You will receive the credit within [e.g., 5–10 business days], depending on your bank or credit card issuer's specific policies.

 

5. Late or Missing Refunds

If you haven’t received an approved refund yet, please follow these steps:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. Contact your bank. There is often a processing period before a refund clears.

If you have completed all of these steps and still have not received your refund, please reach out to us at support.coventra@gmail.com.

 

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same product, send us an email at support.coventra@gmail.com with photos of the issue.

 

7. Return Shipping Costs

• You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.

• If your product has a free-shipping cost, you will receive a refund considering your costs for return the product.

• If you receive a refund, the cost of the original shipping will be deducted from your refund amount.

• If you are shipping an item over [e.g., $75], we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.